Costaloc

Costaloc. Frequently asked question

We wanted to publish this page with the most frequently asked questions from our clients about our Holiday Rentals on the Costa del Sol

How to book.

Details needed.

Your name and address | Your passport number | The confirmation of the departure and arrival dates, your flight numbers and landing time if you already got them. | Your telephone number, a mobile phone is always appreciated.
If you are not happy about using the Internet as a way of booking please do not hesitate in picking up the phone and calling us and we will be happy to discuss your booking. Phil on the 00 34 628 133 548.

Rental Agreement.

When we will receive this confirmation, we will send you our rental agreement. The terms can be consulted here.


Payments.

Reservation Deposit

We will need a 20% reservation deposit, by bank transfer or by credit card on our secure site.

Balance.

Final balance can be paid on arrival by credit card. We don't accept cash if the total amount of your booking is over 1.000 € unless you live in a country which is outside of the European Community.

Credit cards.

We do accept: Visa, MasterCard and American Express.


Security and keys.

Security in the apartments and villas.

All our apartments and villas have standard security measures.
Some will also have alarms and window bars.
If you are concerned about the security at your accommodation, please ask us before you arrive in order that we can provide you full information.

What happens if I loose the keys.

If you loose the keys please advise us as soon as possible.
To replace each set of keys we charge between 100 and 200 Euros depending the type of Keys.
We normally have further sets of keys available to you. Safe keys can be more expensive.

Key holding. Cleaning.

How do I collect the keys.

We will send you all the information by WhatsApp or by email, we will meet you either at the property or in a prearranged location.
We will show you the most important features.
We will then take any balance and/or security deposit and hand you the keys (normally two sets per property).
Also at this point we will tell you any other information you may like to know.
A late arrival charge of 30 € is charged for arrivals from 8:00PM or 50 € for arrivals between midnight and 2 AM. We do not accept check-in after 2AM.

Cleaning.

We guarantee that the apartments throughout are perfectly cleaned. The price is net without additional cost of cleaning at the end of the holiday.

Bed linen – Towels

The rentals price includes, Bed linen & towels, these will be changed on a weekly basis if the property is occupied for 10 nights or more. Beach towels are not included in the rental price.